●Original parts recovered from real devices✓ Individually tested🇵🇹 Ships from Portugal
Teklop CAF

Alternative dispute resolution

If something goes wrong and we cannot settle it directly.

In a consumer dispute you may refer the matter to an alternative dispute resolution body under Portuguese Law 144/2015 of 8 September.

Bodies competent for TekLop

  • CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo www.cniacc.pt · Rua D. Afonso Henriques, 1, 4700-030 Braga The body of general competence, which applies where no territorial centre covers the case.
  • The consumer arbitration centre for the consumer's own district, where one exists.

Complaints book

Portugal's electronic complaints book is at

www.livroreclamacoes.pt/inicio.

Before any of these, and without prejudice to them, please write to apoio@teklop.pt: most cases are settled directly and faster. TekLop answers any complaint within 15 working days at the latest.

More information at www.consumidor.gov.pt.